Refund Policy
How credits, failed renders, unused packs and refunds work for AI Rap Video.
Last updated: 2026-10-24
1. Credits and packs
You buy credit packs as a one-time purchase; there is no subscription and no automatic renewal. Pack credits never expire and are stored on your account. A pack is charged in full when the payment succeeds, and the credits are available immediately. Current packs and prices are shown on our pricing page .
2. Failed renders are never charged
Every render is priced in credits. If a render fails — the model errors, times out, or a safety check blocks the clip — the credits spent on that attempt are returned to your account automatically. You only ever pay for videos that are actually delivered.
3. Finished videos
A finished video (one that was delivered to your account) is not refunded in credits: the generation cost has been incurred on your behalf at that point. If you believe a delivered video was faulty, contact us and we will review the case.
4. Unused packs
You can request a refund of an unused credit pack within 14 days of purchase, as long as none of its credits have been spent. Refunds are processed by our Merchant of Record, Waffo Pancake , back to the original payment method, and usually appear within 5–10 business days.
5. How to request a refund
Email [email protected] from the address used to purchase, stating the order number and the reason. We review requests within 3 business days. Approved refunds are returned to the original payment method; we may ask for additional details to verify the purchase.
6. Chargebacks
If you see a charge you do not recognise, contact us before disputing it with your bank. We can usually resolve billing issues faster than a chargeback, and a chargeback does not change your rights under this policy.
7. Statutory rights
Nothing in this policy limits any non-waivable consumer right you have under the law of your country of residence. If you have a statutory withdrawal right, starting a render is your request for immediate performance, and you acknowledge that the right is lost for credits already consumed.
8. Contact
Questions about this policy: [email protected] . For billing, include your order number and the email used at checkout.